blog, Stuff, Uncategorized

Why Don’t the TV Networks Get It Yet?

sling tv logo

I must admit that one of my guilty pleasures is/was Food Network.  Not all of Food Network but several shows like Chopped, Iron Chef and Good Eats.  So I was pretty excited when Roku mentioned that Sling TV was now available.  I figured that now I could feed my addiction.

  • Frustration #1 with Sling TV – I couldn’t sign up with Roku.
  • Frustration #2 – when I went online to sign up  they required me to download an app to watch the shows on my PC
  • Frustration #3 – $20 per month!!!! Are you freakin kidding me????  Oh but wait there is ala-carte.  Well no not really you pay $20 per month and can add groups of stations for another $5 per package per month.

Ok so I signed up for a free week and figured I’d try it out but then cancel.  I’m not paying $20 per month for one channel.

  • Frustration #4 – so I put the channel on Roku and it’s streaming live TV.  I don’t want to watch Dinners, Drive-ins and Dives.  I want to watch Chopped.  After about 10 minutes I finally figure out how to use the very non user-friendly functions of the Sling TV Roku channel.
  • Frustration #5 – There is no complete on-demand catalog of the shows.  There are a few random episodes from each season.

At this point I’m done.  So I go to cancel my account.

  • Frustration #6, 7, 8 & 9 – I can’t cancel through Roku, no place to cancel on the PC app, and no place to cancel on the website.  I go the the so called “Support” section of the website and do a search for “cancel” . . . . no results.  So then clicking the link for FAQs I find a section titled, “What are Sling TV’s cancellation policies?”.  I click the link and what does it say?  “Please don’t go! If you must, see our Terms of Use. Then look at the detailed information under “Cancellation Policy” section. If you have additional questions regarding Sling TV’s cancellation policies, please Contact Us.”  WHAT!!! ARE YOU KIDDING ME!!!!

All I can say at this point is – fuck you Sling TV.  You would think that the TV networks would have learned something from the battle the music industry had with piracy.  Netflix gets it.  Hulu kind of gets it.  But apparently Sling TV executives didn’t study Internet media history.  I will continue to steal my Food Network entertainment until you figure out what your customers want.